Volunteering at Kaatsbaan Cultural Park
Information + Agreement

Volunteering is a great way to join the Kaatsbaan Cultural Park community of passionate artists and art enthusiasts.  As a volunteer, you are a vital part of Kaatsbaan’s mission to support an extraordinary environment for cultural innovation and excellence for our festivals and events. 

 Expectations 

• There are volunteer positions available in Ushering, Box Office, Concessions, and Parking.

• Volunteers will be notified via e-mail as to current Volunteer Opportunities and we ask that they respond in kind to the Volunteer Coordinator.

• Schedule may vary depending on your position and your availability. Generally, you are asked to arrive one(1) hour prior to the start of the performance. First time volunteers will be asked to arrive earlier to receive training. This will allow for time to be ready when the house opens. 

• The majority of the performances are on weekends. You may be asked to stand for long periods and work in outdoor environments with exposure to direct sunlight and heat.

• All volunteers are representatives of Kaatsbaan and will need to maintain a friendly and professional demeanor.

Current volunteer positions

Ushering
Ushers are assigned to either the Black Box Theater, the outdoor Mountain Stage, the outdoor Meadow Stage, or other site-specific areas depending on the location of the event. Responsibilities include:

• Welcome patrons and maintain a friendly helpful atmosphere

• Direct patrons to their seats or seating areas (general or assigned)

• Ensure smooth and efficient audience traffic flow to help patrons get seated on time

• Check for sticker tickets

• Hand out programs as needed

• Handle patron questions and needs

• This position works before the show and during intermission as needed

Box Office
Box Office volunteers will assist the Box Office Manager with the checking in of patrons before a show. Responsibilities include: 

• Welcome patrons and maintain a friendly atmosphere

• Hand out sticker tickets 

• Handle patron questions and needs

• Other tasks as assigned depending on the performance

• This position works before the show

Concessions
Concessions volunteers will work with the Concessions Manager to serve and sell beverages and merchandise. Responsibilities include: 

• Welcome patrons and maintain a friendly hospitality focused atmosphere

• Keep the bar organized and tidy, restock bar set up for easy access

• Open bottles of wine and pour drinks, hand out chairs as needed

• Handle patron questions and needs

• Other tasks as assigned depending on the performance

• This position works before the show and during intermission for indoor events, and for the duration of the show for outdoor events

Parking
Parking volunteers will assist arriving patrons and are assigned to the entrance parking area. Responsibilities include: 

• Welcome patrons 

• Keep the flow of traffic moving swiftly and efficiently

• Direct them into the parking area and to specific parking spots as needed

• Direct patrons to the check-in area and handle questions and needs

• Other tasks as assigned depending on the performance

• This position works before the show

Golf Cart Driver
Golf cart volunteer drivers will assist patrons who have limited mobility and need assistance getting to the outdoor venues. Even though it is an accessibility cart, drivers must still welcome all patrons who feel they need a ride. This role requires a higher level of safety awareness, training, and it is a larger time commitment. Responsibilities include: 

• Welcome patrons and maintain a friendly atmosphere

• Pick up and drop off patrons at designated areas 

• If a patron requests to be picked up or dropped off closer to the stage or at an undesignated location, and you can safety accommodate their request, please do

• You may pick up a patron along the way who is in need of a ride and if you have room in the cart

• Handle basic questions and needs or direct them to the ushers 

• This position works before, during, and after the show

• All drivers must follow the guidelines and safety rules outlined below

Rules for Golf Cart Drivers:

• Carts should be operated with the utmost courtesy, care, and consideration for the safety and convenience of all patrons

• Ensure that all patrons are seated and their belongings are secured

• Instruct patrons to hold on at all times, the ride will be bumpy, give a final heads up before you accelerate

• Inform patrons to come back to the drop off area after the show to be picked up

• Avoid distractions just as you would in an automobile

• Face the cart in the direction you are going before you load patrons 

• Yield to pedestrians at all times

• Speeding or reckless driving is strictly prohibited

• Check blind spots before turning and behind the cart before backing up

• Avoid sharp turns at high speeds and slow down on inclines, declines, and blind corners

•  Before exiting the vehicle, make sure the parking brake is set

•  Passengers in a rear-facing seat must use particular care, since they cannot see the upcoming path or possible approaching hazards

Volunteer AgreemenT

This agreement explains the commitment of being a part of the program. By signing below, I acknowledge that entry into this agreement is in consideration of my participation as a volunteer at Kaatsbaan Cultural Park.

Schedule Commitment & Professionalism
Kaatsbaan will work with you to find volunteer times that fit your schedule. We ask that you let us know 1-week in advance of any changes or cancellations. It is understood that best efforts will be made to set exemplary standards of professionalism, courtesy, and respect.

Policies and Safety
I will comply with Kaatsbaan’s volunteer policies, safety rules, conduct expectations, and other directions. I understand that Kaatsbaan does not tolerate bullying, harassment, threatening behavior, or violence of any kind. I understand that noncompliance may result in termination of my volunteer status.

Volunteer Status
I understand that I am not an employee of Kaatsbaan, I will not be paid for my participation, and I am not covered by or eligible for any Kaatsbaan insurance, health care, worker’s compensation, or other benefits.

Assumption of Risk
I understand the information above, and acknowledge that these are risks that can be associated with volunteering. I knowingly and voluntarily sign up to volunteer for Kaatsbaan and/or engage in volunteer activities. I assume and accept any possible risks including but not limited to injury, exposure to illness, death, property damage or loss, whether incurred at Kaatsbaan facilities or elsewhere, that may result from participation as a Kaatsbaan volunteer.

Waiver and Release of Claims
I waive and release Kaatsbaan and its directors, officers, agents, employees, volunteers, and affiliates from any and all claims, demands, damages, judgments, settlements, expenses, and liabilities of any kind. Kaatsbaan will reciprocate these terms.

Confidentiality
At all times during and after my volunteer participation, I agree to hold any confidential information about Kaatsbaan and its artists, staff, volunteers, and audience members in confidence and not disclose or use it.

Use of My Name and Image
I understand that Kaatsbaan may take photos or videos of the events I am volunteering for. I consent to Kaatsbaan, the use of my image if needed in their promotional communications.